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Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied with the quality, please let us know within 14 days.
1
Contact Support
Email us with your order number and a brief description of the issue.
2
Quality Review
Our team will review your request and may ask for photos of the packaging or batch number.
3
Resolution Selection
Choose between a replacement bag of a different roast or a full store credit.
4
Final Processing
Once approved, replacements are shipped within 48 hours at no additional cost to you.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing